Help & support
How can we help?
Send a request directly from Illuminare, or email support for account, purchase, artwork, Discover, privacy, or technical help.
Contact support in Illuminare
Open Help in Illuminare, choose Contact Support, select the issue, enter your message and contact email, then select Send to Support. You may include the optional diagnostic summary shown in the form. If direct submission is unavailable, use the email option or this support page.
Before you send
Describe what you were trying to do and the steps that led to the problem. The optional in-app diagnostic summary includes only the displayed app version, device family, system version, and source screen. It never includes artwork, payment details, or account IDs. Attach a screenshot by email only when it contains no password, payment information, or other sensitive details.
Account and sign-in
For confirmation, sign-in, recovery, or account-deletion help, write from the email associated with your Illuminare account when possible. Never send your password or a confirmation code.
Purchases
For Premium or Restore Purchases help, include the product name and whether Apple shows the purchase as completed. Do not email full receipts, payment-card information, or Apple Account credentials.
Artwork and Discover
For save, export, or Discover tab submission help, describe the folio and action involved. Artwork-removal and credit-correction requests should identify the submitted work and the credit used when it was sent.
Response and privacy
Support messages are used to investigate and answer your request and are retained only as long as reasonably needed for support, legal, or security purposes. Privacy and legal requests may use the same address.